Metro Money believes that excellence in customer service is an important imperative for sustained business growth. As a service organization, customer service and customer satisfaction are our prime focus. Our goal is to ensure that our customers receive exemplary service across all our touch points. This policy encompasses a structured grievance redressal mechanism and a framework for addressing customer grievances/complaints.
Metro Money will treat the customers in a transparent and fair manner, and will deal with customer complaints with courtesy and in a timely manner.
Level 1: Escalate to our Customer Support Centre.
Call our customer support centre at +91 99999 88888. Our customer support aims to resolve all your complaints within 10 business days.
Level 2: Registration of your Complaint.
To register your complaint, please write an email to [email protected]. We aim to resolve all your complaints within 10 business days.
Level 3: Escalate to our Grievance Redressal/Nodal Officer.
In relation to the extant guidelines as prescribed by the Reserve Bank of India, the details of our Grievance Redressal/Nodal Officer are set out below:
Abhishek Sharma
(+91)
Working hours: Monday to Friday from 10:00 a.m to 6:00 p.m. We aim to resolve your complaint within 10 business days.